32 Equitable treatment of suppliers NKG is committed to sustaining fair and open relationships with its suppliers They deliver a high proportion of the value of NKG s products and thus play an important role in customer and consumer satisfaction We strive to promote ethical and mutually beneficial long term relationships with these partners Only by dealing with suppliers appropriately will we be able to ensure that there will be recurring business and we will become a preferred customer thereby ensuring a commercially sustainable relationship Each of us has a duty to make certain that issues with suppliers are professionally dealt with at all times We understand ourselves to be an agent of their interests needs and possibilities Partner for producers and roasters We do not want to be mere buyers and sellers but aim to be partners to our suppliers and customers With our broad range of services and our wide product variety we strive to provide a tangible benefit to local national and international clients large and small alike We continuously endeavor to develop our coffee expertise and apply it to all our business lines At the same time we focus beyond our business activities and actively promote responsible supply chains As a reliable predictable and transparent partner to coffee producers and roasters alike we bring together their needs and interests We understand that the needs interests limitations and possibilities of producers and roasters are not always the same Our aim is to help resolve them Continuous improvement towards common goals can only be achieved through fruitful dialogue and cooperative action In the end our clients whether on the supply or on the demand side receive added value through our local presence trustworthiness accountability reliability and continuous constructive dialogue We are an initiator in the fields of sustain ability quality and food safety and continue to make innovative contributions to our sector throughout the entire supply chain We therefore strongly encourage our business partners to adhere to the same values standards and principles as outlined in this code NKG is firmly rooted in the coffee business and has been successfully operating as a family enterprise for generations The sustained profitability of our activities the unconditional commitment of our shareholders and the long term orientation of the entire Group ensure our future success

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